Usher
University of Utah
Salt Lake City, UT
Full-time
Hospitality
Posted on April 12, 2024
Announcement
Details
Open Date
12/12/2023
Requisition Number
PRN14212N
Job Title
Usher
Working Title
Usher
Job Grade
A
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
10 - 19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
Work weeks vary based on event schedules and are frequently on nights, weekends, and holidays. Average shift is 4 hours. Shifts are managed via an online scheduling application.
Is this a work study job?
No
VP Area
Academic Affairs
Department
00491 - Utah Presents
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$13.00
Close Date
Job Summary
Ushers create a welcoming environment for patrons to Kingsbury Hall as the faces of UtahPresents. They efficiently prepare the space then ensure patrons, artists, and staff have a safe and enjoyable experience from the time their ticket is scanned, to their safe departure from the venue. In the event of emergency, Ushers are the expert in safety procedures and work together to enact the safety plan.
Responsibilities
Excellent customer service and human relations skills; the ability to work independently, exercise judgment, and resolve issues. May be required to stand for a number of hours at a time, lift 10 lbs., and/or walk up and down stairs multiple times.
No previous experience or education required, but due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required.
Preferences
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
12/12/2023
Requisition Number
PRN14212N
Job Title
Usher
Working Title
Usher
Job Grade
A
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
10 - 19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
Work weeks vary based on event schedules and are frequently on nights, weekends, and holidays. Average shift is 4 hours. Shifts are managed via an online scheduling application.
Is this a work study job?
No
VP Area
Academic Affairs
Department
00491 - Utah Presents
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$13.00
Close Date
Job Summary
Ushers create a welcoming environment for patrons to Kingsbury Hall as the faces of UtahPresents. They efficiently prepare the space then ensure patrons, artists, and staff have a safe and enjoyable experience from the time their ticket is scanned, to their safe departure from the venue. In the event of emergency, Ushers are the expert in safety procedures and work together to enact the safety plan.
Responsibilities
- Assist the House Manager with event setup and tear down in the lobbies, auditorium, and outside on the plaza.
- Scan tickets to verify validity, and direct attendees to their destination. Resolve seating issues as needed.
- Provide clear direction, maintain order, and prevent panic in a crisis.
- Hand out programs and answer questions.
- Enforce venue policies.
- Keep the theatre property clean and free of debris.
- May cross-train and work as a Box Office Cashier, Concessions, Merchandise Seller, or Crossing Guard as staffing needs require.
Excellent customer service and human relations skills; the ability to work independently, exercise judgment, and resolve issues. May be required to stand for a number of hours at a time, lift 10 lbs., and/or walk up and down stairs multiple times.
No previous experience or education required, but due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required.
- Available to work flexible shifts, proactively communicate availability, and be punctual for all shifts.
- Be able to work as part of a team.
- Have excellent customer service skills and conflict de-escalation and resolution abilities with patrons of all ages and backgrounds, recognizing various approaches are required depending on the situation.
- Be able to exercise judgment to resolve issues or know when contacting a supervisor is the right course of action.
- After receiving training on electronic devices, ticket scanners, cash registers, cash app readers, radios, and similar, be able to confidently operate and troubleshoot on them.
- Assist patrons with disabilities by adjusting removable seating, checking out assisted listening devices, and similar.
- Be able to walk, sit, stand for the duration of your shift. Must be able to walk up and down stairs, and the ramped auditorium throughout your shift.
- Must be able to lift 20 lbs.
- Must be able to speak clearly and hear or lip-read adequately.
Preferences
- No experience required.
- Previous experience in crowd management or ushering a plus.
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many months/years of customer service experience do you have?
- No experience
- Less than 6 months
- More than 6 months but less than 1 year
- More than 1 year but less than 3 years
- More than 3 years
- * Do you have previous work experience as an usher?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
