Program Specialist 2-CMSD

Eastern Washington University Cheney, WA Full-time Education

Posted on April 4, 2024

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Program Specialist 2-CMSD

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:

This recruitment will close to further applications at midnight on Saturday, April 27, 2024.

The Communication Sciences and Disorders Department (CMSD) at Eastern Washington University is currently seeking applicants for a Program Specialist 2 - Communication Sciences and Disorders, Speech & Language Clinic.

This position will provide administrative management within the department's clinic. The position will report to the department chair and will provide support to the clinic director and operations manager.
Independently coordinates operational support functions for the CMSD clinic, including performing a variety of complex and varied administrative support functions for clients and students, such as tracking students' immunization records, training, and supervision hours using a third party, scheduling clients, acting as the main contact for the clinic, and other duties as assigned. The position may be required to assist with like clinic administrative duties in other College of Health Sciences & Public Health departments.
The position is expected to exercise independent judgment in developing, modifying, and maintaining multiple record keeping and reporting systems for varied and complex sources of student activities; interpreting and applying rules and regulations to resolve problems; advise faculty and staff regarding applicable policies and procedures, and recommend alternative courses of action. Position uses established procedures in performing administrative tasks, and ensures work is in conformance with regulations, policies and standards.
The position requires a high degree of personal initiative, flexibility, and personal judgment in all assignments, along with strong verbal and written communication skills, ability to organize and prioritize tasks to ensure smooth workflow, excellence in work standards and a demonstrated interest in providing strong customer service.
Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Please see job duties section for a more complete list of position responsibilities.

On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets, full access to our campus workout facilities are a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

Bachelor’s degree in the Healthcare field, Business, or related field. Equivalent education and/or experience can substitute for this requirement.
At least five years’ work experience involving office administration, preferably in a healthcare setting. Work must be beyond entry level responsibilities such as:
- Performing specialized technical and clerical duties in support of a patient care department/facility.
- Part time experience may qualify but must be pro-rated to its full time equivalent.
- Additional years of relevant education may be substituted, on a year-by-year basis, for two years of the required work experience. In other words, if you have a MA degree, that would be considered equivalent to two years of experience; you would still need to offer at least three-years relevant work experience in addition to a completed bachelor’s degree in business, Healthcare or related field.
Strong computer skills demonstrated by five years of successful full-time work experience using a variety of software programs including Excel, Word, Outlook, Acrobat, and databases.
Must offer superior verbal and written communication skills and a high level of professionalism.
Demonstrated ability to maintain a superior level of organization.
Demonstrated success handling a demanding workload with overlapping deadlines and requiring great attention to detail, perseverance, initiative, and ability to function equally well taking direction and working independently, and in an environment characterized by interruptions throughout the workday.
Experience maintaining electronic records and files.
Demonstrated ability to apply a culturally responsive and flexible approach that is sensitive to the diverse needs of the students, faculty, and administrators including needs for universal access.

Preferred Qualifications:

Experience in a college or university environment.
Experience in managing a healthcare clinic.
Familiarity with the work of Speech-Language Pathologists.
Knowledge of and or experience with HIPAA, OSHA, WISHA, KASA, EHR/EMR Software, Banner, Tableau.
Work experience demonstrating success in handling communications with a variety of different kinds of internal and external clients, such as federal, state, city, and county government agencies, professionals in the community, internal staff/managers/administrators, students, and other constituents.

Other Skills and Abilities:

Flexibility
Collaboration
Collegiality
Communication
Teamwork
Time Management
Attention to Detail

Job Duties:
% of Time: 75
Responsibility / Duty: Clinic Administration Responsibilities 75%

Oversee and coordinate day-to-day operations of the clinic.
Answer clinic phones and use office equipment.
Receive and respond to phone and email clinic inquires. Answer questions of potential and existing patients/clients.
Maintains a collegial and collaborative attitude in communications and office activity with all stakeholders.
Maintains a clean, neat, and professional working environment.
Schedule patient/client appointments and assign to students and their supervisors.
Coordinate physician and other referrals for services.
Create and maintain patient/client charts.
Create new and modify existing EHR/EMR records. Review information for completeness, accuracy, and conformance to policies and practices.
Prepare specialized reports related to clinic activity.
Ensure patients/clients receive timely service.
Develop, modify, and maintain multiple record keeping and reporting systems for varied and complex sources of student records; develop procedures for implementation, execution, control, and review/audit of clinic operations.
Maintain clinic documentation, electronic documents and files, and hard copy filing systems.
Coordinate and manage student background checks, and training. Track and train students on software program and usage. Assist students with clinic questions regarding clinic procedures. Provide refresher training if needed.
Manage p-card expenses and reporting as budget authority for expenditures.
Order and maintain office and clinic supplies. Keep detailed purchase log of expenses and provide expenditure updates as requested.
Maintain program website.
Monitors inventory of and order promotional materials for marketing.
Promotes the program with outside organizations and resources. Create flyers, curriculum guides and various other materials in accordance with university policies.
Check out and track clinic equipment. Conduct annual inventories or as requested by Clinic Director or Chair.
May be required to assist with like clinic administrative duties in other College of Health Sciences & Public Health departments.
Other related clinic duties as assigned.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty: Assist Clinic Director and Department Chair 20%

Assist as directed with tasks required by the clinic director or department chair. Such as but not limited to: Files, scans, and copies paperwork, schedule meeting rooms, schedule and attend meetings as requested, take notes as needed.
Collaborate with clinic director to update the clinic policies & procedures manual as needed.
Other related duties as assigned.

Essential Function Indicator: Yes

% of Time: 5
Responsibility / Duty: Assist Operations Manager 5%

Assist operations manager with analyzing expenditures and providing budget projections. Develop clinic budget with department operations manager.
Assist with any travel arrangements of clinic faculty and staff.
Work with operations manager on clinic budget and personnel issues.
Provide support when operation manager is out of the office.
Complete assigned projects.
Other related duties as assigned.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/
Salary Information: The salary for this position is $43,248 (minimum) up to $49,860. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 03/04/2024
Open Until Further Notice: No
Closing Date: 4/27/2024
Screening to Begin: 03/26/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12170

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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